Privacy Policy

Overview

At Shadowflare Crusher Architecture, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any capacity.

Information We Collect

Personal Information

• Name, email address, phone number, and mailing address
• Project details and requirements
• Payment and billing information
• Communication preferences

Technical Information

• IP address and browser information
• Website usage data and analytics
• Cookies and similar technologies
• Device and operating system information

Project Information

• Property details and specifications
• Design preferences and requirements
• Photos and documentation of existing spaces
• Budget and timeline information

How We Use Your Information

We use the collected information for the following purposes:

• Providing architectural design and related services
• Communicating about projects, updates, and appointments
• Processing payments and managing billing
• Improving our website and service offerings
• Sending newsletters and marketing communications (with consent)
• Complying with legal and regulatory requirements
• Protecting our rights and preventing fraud

Information Sharing

We may share your information with:

• Service Providers: Contractors, consultants, and other professionals involved in your project
• Legal Authorities: When required by law, court order, or government regulation
• Business Partners: With your explicit consent for specific purposes
• Professional Advisors: Lawyers, accountants, and other professional service providers

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure backup and recovery procedures
• Compliance with Canadian privacy legislation

Cookies and Tracking

Our website uses cookies and similar technologies to:

• Enhance your browsing experience
• Analyze website traffic and usage patterns
• Remember your preferences and settings
• Provide personalized content and recommendations

You can manage cookie preferences through your browser settings, but some website features may not function properly if cookies are disabled.

Your Rights

Under Canadian privacy law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications
• File a complaint with privacy authorities
• Withdraw consent for certain data processing activities

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill contractual obligations
• Comply with legal, regulatory, and professional requirements
• Resolve disputes and enforce our agreements
• Maintain business records for operational purposes

Project-related information is typically retained for 7 years after project completion, in accordance with professional standards and legal requirements.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Updating the "Last Updated" date at the top of this policy